02 · Your clients

The client knows
before they call.

A private portal for each client to follow their cases and hearings, see their invoices and exchange documents with your office, within the permissions you set.

Watch the film Request a demo

“A client experience” · Tibyan film 02 Narrated in Arabic · under a minute

The film’s script

Your client is not only waiting for the result… they expect to be kept up to date on their case.

And with many cases and many clients, organised communication becomes a core part of the quality of legal service.

With Tibyan, give every client a private online portal to follow their cases, their hearing dates and outcomes, see their invoices and exchange documents with your office.

All within the permissions you set.

Clear information, documented updates, and communication that reflects the professionalism of your legal services.

The film is narrated in Arabic; this is its script in English.

The client portal

A client’s first question is what happened.

The portal answers it before they pick up the phone, and shows only what the office allows.

Their cases

Case details, with their hearings, meetings and case numbers.

Their invoices

The client’s issued invoices, matching the printed copy the office holds.

Files, both ways

They see what the office shares and upload their own, with a record of who added what, and when.

Updates by email

The system sends client notifications on the office’s behalf.

The hearing outcome window in Tibyan with its “Visible to the client” switch (demo data) — Illustrative · demo data

Permissions

Only what the office allows.

Every hearing, document and case number has a visibility switch the office sets, and the client portal has its own sign-in with a verification step.

01 · The visibility switch

The office decides what the client sees

Every hearing, document and case number has a visibility switch. Nothing reaches the client portal unless the office allows it.

02 · Documents

Shared or internal

Every file is either shared with the client or kept internal, so the team’s notes never appear in the portal.

03 · Drafts

Nothing reaches the client until it is issued

A draft invoice waits unnumbered and hidden from the client portal. A correction goes through a credit note everyone can see.

04 · Sign-in

A separate sign-in, with verification

The client signs in to their own portal, with a verification step, apart from the office system.

A day in practice · The client Illustrative · demo data

The call that never came

Monday evening, Nasser Al-Harbi wants to know how the morning’s hearing went. Instead of calling the lawyer, Nasser signs in to the client portal, which has its own sign-in and a verification step.

The supply contract dispute is there with its case number and its hearings. The 21 September pleading shows as adjourned for the defendant to file a written response, with the next hearing on 12 October at 10:00 at the Commercial Court. Invoice INV-2026-001412 for SAR 11,500.00 is there too, matching the printed copy the office holds.

The lawyer had asked for the signed delivery notes. Nasser uploads them through the portal, and the case file records who added them and when. The team’s internal notes never appear, because nothing reaches the portal unless the office allows it.

The lawyer’s phone stays quiet that evening, and in the morning the delivery notes are already in the case file.

Questions

Frequently asked questions

What does the client see in the portal?

Their cases with their hearings, meetings and case numbers, their issued invoices, and the files the office shares with them, all within what the office allows.

Can clients upload documents?

Yes. Clients upload their files to the office through the portal, and the case file records who added each file and when.

Does the client see the team’s internal notes?

No. Every file is either shared with the client or kept internal, and nothing reaches the portal unless the office allows it.

Can a client see an invoice before it is issued?

No. A draft waits unnumbered and hidden from the client portal until it is issued.

Your first week

You argue the case.
Tibyan follows it up.

Start with one office, then every branch. Send us a list of your open cases and a week of your calendar. We will set Tibyan up with your team and show you that week as they would have lived it.

01 You send
A list of your open cases and one week of your calendar.
02 We set up
Tibyan with your team, your letterhead and your templates, in Arabic.
03 You see
That week as your team would have lived it in Tibyan.

Write to us All the ways to reach us

hala@tebyan.sa +966 11 411 0394 Riyadh, Saudi Arabia